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Severity 4 – Normal

A non-urgent issue regarding help using the portal, user education, or general questions.

Severity 3 – Normal

An issue that is affecting your use of the portal, but has not stopped you from completing daily business transactions.

Severity 2 – Urgent

A serious issue that is severely impacting your use of the portal.

If your request does not meet the Severity Level criteria as defined above, we reserve the right to reclassify it as appropriate.

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    Arandi Salas, L2 Support Engineer

    Important Message

    Support Update 05/26/2020

    12:07 PM - PST

    The Taulia Business Exchange Platform is experiencing an unexpected issue. It has been reported that vendors are unable to upload invoice attachments when submitting their invoices. They receive ''an error has occurred'' error message in our NA1 and EU1 platforms. We have noticed, that the issue occurs in Google Chrome and Mozilla Firefox. If you face the issue, please switch to Internet Explorer and try again.

    We are working quickly to resolve the issue. Thank you for your patience.
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