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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia makes it easy to manage your AR Financing program. This section covers articles related to viewing and managing AR Financing payments and invoices.
Questions related to requesting to be paid early on a supplier invoice.
Taulia makes it easy to submit credit notes. This section covers articles related to creating and managing credit notes.
Questions related to supplier invitation and enrollment on the Taulia network.
Questions related to the invoice displayed on the Taulia network, or the creation of invoices on the Taulia network by a supplier.
Questions related to the purchase orders displayed on the Taulia network for a supplier.
Questions related to the payment remittance displayed on the Taulia network for a supplier.
Questions related to the supplier data displayed on the Taulia platform, including name, address, bank and tax ID data.
Questions related to uploading a CSV or PDF invoice on the Taulia platform
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view and download AR Financing payment data from the Receivables Payments page.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager
