Taulia experience center

Article Number: 000008002

We understand that it can be frustrating if your payments are not received on time and in a timely manner. What is important to know is who to contact if you are in this situation so you can rectify the issue immediately. 

You should contact your customer if:

• You are experiencing delays on your invoice payments after the payment term has passed.
• The payment in question is related to a payment inquiry regarding an approved invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.
• The invoice in question is not getting approved in a timely manner.
• The payment in question is related to a normal (non-next day) early payment request for an invoice. Your customer contact information is typically found in the Custom FAQ page of the supplier portal.

You should contact Taulia if:

• If the missing payment is related to a next day early payment request you made. This is usually through an SCF+ program. Please contact Taulia Support.