Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
Keep in mind that there are two possible places where your invoice may show rejected:
1 – Invoice Submission Report (before your customer receives the invoice)
2 – Invoice rejected by your customer (after the customer receives the invoice)
ALWAYS review the invoice submission report. This report will state if the invoice is successfully sent to your customer or not.
If the invoice is rejected in the invoice submission report, look at the reject reason under the REJECT REASON column to determine what needs to be fixed in order to submit the invoice successfully. At this stage, your customer has not received the invoice and will not be found in the portal.
If the invoice is showing “Rejected” in the portal, this means your customer rejected the invoice but you will be able to find this invoice in the portal. Hover your mouse over the “Rejected” status to see if AP left a comment for the rejection. If there is no reason, please contact your customer directly.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
A brief overview of how you can secure your Taulia account.
Easily group different suppliers for analyzing or reporting purpose.
Vanessa, Technical Services Manager
