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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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There are a couple of factors to consider when your invoice payment is not made on time:
The invoice is approved
If the invoice is in "Approved" status, payment will not be released until the invoice status changes to "Paid". Take note of the due date of the invoice based on the payment terms of the invoice. Please contact your customer if you have questions related to the status of your payment.
The invoice is showing "Paid" but there is no remittance detail
If the invoice is showing "Paid" but you are missing the remittance details, please contact your customer.
The invoice due date has passed but there is no approval
If you have questions regarding the status of your payment, or why an invoice is not being approved to make it eligible for payment, you will need to contact your customer. You can also start by checking the status of your invoice in the portal to understand the current status of your invoice.
Check the due date of your invoice by doing the following:
1 - From your portal homepage, select your customer.
2 - Select My Invoices.
3 - Use the invoice search feature to look for the invoice in question.
4 - From the search results, look under the Due Date column.
Things to know about payments and your invoice status:
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Summary of the 5.1 version of the Taulia Add-on, released May 2024.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Business unit settings control the eligible supplier payment options and funding types per business unit.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Easily view and download AR Financing payment data from the Receivables Payments page.
Vanessa, Technical Services Manager