Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If your purchase order contains wrong information (Unit Price, UOM, Description, etc.), you will need to contact your buyer. Taulia does not create or edit purchase order details. We only transfer them to the portal for visibility.
Find your buyer contact information through the portal by doing the following:
1 - Log into the Home page of the portal.
2 - Select your customer.
3 - Click on My POs in the Quick Access Link section.
4 - Search for your PO by using the search tool.
5 - Select the PO number in question to view the PO details.
If available, you can check who your Buyer Contact is in the PO details screen.
If enabled by your customer, you can also use the Send Message feature to contact your buyer.
Information on Taulia’s supplier Single Sign On policy.
Information and instructions on how to use Taulia Platform Analytics dashboards.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Explanation of job management features in the Taulia Integration Schedule SAP transaction.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on Taulia’s supplier deactivation policy.
Vanessa, Technical Services Manager
