Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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You supplier master data such as your company address, bank accounts, tax identifiers, certifications, and contact information are secured in Taulia.
Taulia secures your data by using the following security protocols:
Secure Registration Authentication
Taulia’s registration process uses two levels of authentication to ensure that you are the supplier who is doing business with that buyer. First, Taulia uses the vendor contact information provided by the buyer to issue the security token. Secondly, in order to complete your profile on the Supplier Portal and use the features, you must successfully answer several questions that only you and your buyer know.
Industry-standard SSL encryption
You always connect to the Taulia Supplier Portal with your browser through an industry standard encryption via SSL. Therefore, all information you enter or receive is transmitted to you through a secured channel from our servers. We use industry standard SSL certificates with the highest currently available (256k) encryption.
Daily security scans
Our website is scanned on a daily basis by an authorized third party using advanced scanning methods that are approved for the Pay Card Industry (PCI).
SSAE 16 SOC1 Type 2 audited
Taulia is regularly audited for SSAE 16 SOC1 type 2 compliance. Contact Taulia to receive the most current SSAE 16 SOC1 assessment report.
To safeguard the supplier authentication process, Taulia currently enforces minimum password length and complexity requirements and also has an adaptive lockout system to prevent password guessing. This lockout system allows up to 3 password guesses before presenting the user with anti-bot and anti-automation technology. The user is then allowed 2 additional password guesses (provided they pass anti-bot checks) before their account is locked out. Given the password complexity requirements, the 5 attempt maximum is an effective control ensuring the security of supplier passwords.
Click here to download additional information about Taulia's architecture and security features.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
The Taulia Connector is the communication solution which directs connectivity between the Taulia Platform and your ERP.
Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Vanessa, Technical Services Manager
