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Q. Why is my invoice showing rejected? (eFile): 000003375

Article Number: 000003375

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
 

Keep in mind that there are two possible places where your invoice may show rejected:

1 – Invoice Submission Report (before your customer receives the invoice)

2 – Invoice rejected by your customer (after the customer receives the invoice)


ALWAYS review the invoice submission report. This report will state if the invoice is successfully sent to your customer or not.

If the invoice is rejected in the invoice submission report, look at the reject reason under the REJECT REASON column to determine what needs to be fixed in order to submit the invoice successfully. At this stage, your customer has not received the invoice and will not be found in the portal.

If the invoice is showing “Rejected” in the portal, this means your customer rejected the invoice but you will be able to find this invoice in the portal. Hover your mouse over the “Rejected” status to see if AP left a comment for the rejection. If there is no reason, please contact your customer directly.


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