Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
Taulia Announces Partnership with Google to solve invoicing with AI
READ THE ARTICLETaulia Turns 10
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VIEW DETAILSTaulia’s 2019 Supplier Survey
READ THE REPORTImproving supply chain collaboration with Taulia
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READ THE REPORTFour pillars of a successful early payment program
READ THE REPORTWe are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.
- Remember to use the daily invoice submission report you receive by email to see why your invoice(s) are not processing. If you do not see the invoice in the portal, this usually means an issue with the originating (csv, xls, xml, edi) file. The formatting may be wrong or it is missing required/mapped information.
- Read the report to determine what needs to be fixed before re-submitting the invoice.
- For EDI submitted invoices, keep in mind that receiving a 997 does not mean the invoice submission is successful. Always look at the invoice submission report to verify.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Explanation of how to pull log files for the Taulia POD service.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager