Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you requested or accepted early payment for an invoice, you can easily check the early payment rate once the invoice is in Approved or Paid status.
You can check the invoice's early payment rate by doing the following:
1 - Log into the portal and select your customer.
2 - Click on My Invoices.
3 - Search for your invoice by Invoice Number.
4 - Click Search.
5 - Click on Invoice Number.
6 - Click on the Detailed Status tab.
Here, you will see the details of this invoice, including the Discount Amount and Discount Percent. You can also see the early payment rate for each invoice paid early in the payment remittance details. Please contact your customer if you have questions about your early payment rates.
If invoice/s are netted against outstanding credit note/s, you can find this information under the Early Payment tab.
Easily upload new invoices to Taulia for AR financing.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on Taulia’s supplier deactivation policy.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager
