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CUSTOMER SUPPORT SERVICES
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Note - This is a two-part article. Click here to see a list of countries from M to Z.
For invoices created via an integrated method (eFile/eSend), you will need to specify the correct tax rate for your country and the type of product/service you are invoicing. The rates applicable for each country can be found below, as well as the requirement that they are provided at the header or line level on your invoice.
For invoices created via eFlip/eForm (through the portal), the interface will guide you and display only the tax rates applicable for your country.
| A | B | C | D | E | F | G | H | I | J | K | L |
|
Country |
Tax Type |
Tax Identifier |
Tax Identifier Description |
Tax Rate |
Exempt Reason Required? |
|---|---|---|---|---|---|
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Andorra (AD) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Andorra (AD) |
Line |
VAT |
VAT |
4.5% |
NO |
|
Andorra (AD) |
Line |
VAT |
VAT |
9.5% |
NO |
|
Andorra (AD) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Australia (AU) |
Line |
GST_LI |
GST |
10% |
NO |
|
Australia (AU) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Australia (AU) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Australia (AU) |
Line |
ZTR |
Zero tax(0) |
0% |
NO |
|
Austria (AT) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Austria (AT) |
Line |
RRT |
VAT-Reduced |
10% |
NO |
|
Austria (AT) |
Line |
RRT |
VAT-Reduced |
13% |
NO |
|
Austria (AT) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Austria (AT) |
Line |
VAT |
VAT |
20% |
NO |
|
Austria (AT) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Belgium (BE) |
Line |
RRT |
VAT-Reduced |
6% |
NO |
|
Belgium (BE) |
Line |
RRT |
VAT-Reduced |
12% |
NO |
|
Belgium (BE) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Belgium (BE) |
Line |
VAT |
VAT |
21% |
NO |
|
Belgium (BE) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Bolivia (BO) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Bolivia (BO) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Bolivia (BO) |
Line |
VAT |
VAT |
9.4% |
YES |
|
Brazil (BR) |
Header |
ICMS_ST |
ICMS ST |
N/A |
NO |
|
Brazil (BR) |
Header |
IPI |
IPI |
N/A |
NO |
|
Brazil (BR) |
Header |
ISSQN |
ISSQN |
N/A |
NO |
|
Bulgaria (BG) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Bulgaria (BG) |
Line |
RRT |
VAT-Reduced |
9% |
NO |
|
Bulgaria (BG) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Bulgaria (BG) |
Line |
VAT |
VAT |
20% |
NO |
|
Bulgaria (BG) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
ZTR |
Zero tax(0) |
0% |
NO | |
|
Cameroon (CM) |
Line |
VAT |
VAT |
18.7% |
NO |
|
Cameroon (CM) |
Line |
VAT |
VAT |
19.25% |
NO |
|
Cameroon (CM) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Canada (CA) |
Header |
GST |
GST |
N/A |
NO |
|
Canada (CA) |
Header |
HST |
HST |
N/A |
NO |
|
Canada (CA) |
Header |
QST |
QST |
N/A |
NO |
|
Canada (CA) |
Header |
PST |
PST |
N/A |
NO |
|
Chile (CL) |
Header |
VAT |
VAT |
19% |
NO |
|
Croatia (HR) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Croatia (HR) |
Line |
RRT |
VAT-Reduced |
5% |
NO |
|
Croatia (HR) |
Line |
RRT |
VAT-Reduced |
13% |
NO |
|
Croatia (HR) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Croatia (HR) |
Line |
VAT |
VAT |
25% |
NO |
|
Croatia (HR) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Cyprus (CY) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Cyprus (CY) |
Line |
RRT |
VAT-Reduced |
5% |
NO |
|
Cyprus (CY) |
Line |
RRT |
VAT-Reduced |
9% |
NO |
|
Cyprus (CY) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Cyprus (CY) |
Line |
VAT |
VAT |
19% |
NO |
|
Cyprus (CY) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Czech Republic (CZ) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Czech Republic (CZ) |
Line |
RRT |
VAT-Reduced |
10% |
NO |
|
Czech Republic (CZ) |
Line |
RRT |
VAT-Reduced |
15% |
NO |
|
Czech Republic (CZ) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Czech Republic (CZ) |
Line |
VAT |
VAT |
21% |
NO |
|
Czech Republic (CZ) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Denmark (DK) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Denmark (DK) |
Line |
VAT |
VAT |
25% |
NO |
|
Denmark (DK) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Dominican Republic (DO) |
Line |
ITBIS |
ITBIS |
0% |
NO |
|
Dominican Republic (DO) |
Line |
ITBIS |
ITBIS |
16% |
NO |
|
Dominican Republic (DO) |
Line |
ITBIS |
ITBIS |
18% |
NO |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Estonia (EE) |
Line |
RRT |
VAT-Reduced |
9% |
NO |
|
Estonia (EE) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Estonia (EE) |
Line |
VAT |
VAT |
20% |
NO |
|
Estonia (EE) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Finland (FI) |
Line |
RRT |
VAT-Reduced |
10% |
NO |
|
Finland (FI) |
Line |
RRT |
VAT-Reduced |
14% |
NO |
|
Finland (FI) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Finland (FI) |
Line |
VAT |
VAT |
24% |
NO |
|
Finland (FI) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
France (FR) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
France (FR) |
Line |
RRT |
VAT-Reduced |
2.1% |
NO |
|
France (FR) |
Line |
RRT |
VAT-Reduced |
5.5% |
NO |
|
France (FR) |
Line |
RRT |
VAT-Reduced |
10% |
NO |
|
France (FR) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
France (FR) |
Line |
VAT |
VAT |
20% |
NO |
|
France (FR) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Germany (DE) |
Line |
RRT |
VAT-Reduced |
7% |
NO |
|
Germany (DE) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Germany (DE) |
Line |
VAT |
VAT |
19% |
NO |
|
Germany (DE) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Ghana (GH) |
Line |
ZTR |
Zero tax(0) |
0% |
NO |
|
Ghana (GH) |
Line |
VAT |
VAT |
17.5% |
NO |
|
Ghana (GH) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Greece (GR) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Greece (GR) |
Line |
RRT |
VAT-Reduced |
6% |
NO |
|
Greece (GR) |
Line |
RRT |
VAT-Reduced |
13% |
NO |
|
Greece (GR) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Greece (GR) |
Line |
VAT |
VAT |
24% |
NO |
|
Greece (GR) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
ISV |
ISV |
0% |
YES | |
|
Honduras (HN) |
Line |
ISV |
ISV |
15% |
NO |
|
Honduras (HN) |
Line |
ISV |
ISV |
18% |
NO |
|
Honduras (HN) |
Line |
TEX |
Tax-exempt(x) |
TEX |
YES |
|
Hungary (HU) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Hungary (HU) |
Line |
RRT |
VAT-Reduced |
5% |
NO |
|
Hungary (HU) |
Line |
RRT |
VAT-Reduced |
18% |
NO |
|
Hungary (HU) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Hungary (HU) |
Line |
VAT |
VAT |
27% |
NO |
|
Hungary (HU) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Iceland (IS) |
Line |
RRT |
VAT-Reduced |
11% |
NO |
|
Iceland (IS) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Iceland (IS) |
Line |
VAT |
VAT |
24% |
NO |
|
Iceland (IS) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
India (IN) |
Header |
GST |
GST |
N/A |
NO |
|
India (IN) |
Header |
SGST |
SGST |
N/A |
NO |
|
India (IN) |
Header |
CGST |
CGST |
N/A |
NO |
|
India (IN) |
Header |
IGST |
IGST |
N/A |
NO |
|
India (IN) |
Line |
SGST |
SGST |
18% |
NO |
|
India (IN) |
Line |
SGST |
SGST |
5% |
NO |
|
India (IN) |
Line |
SGST |
SGST |
28% |
NO |
|
India (IN) |
Line |
SGST |
SGST |
0% |
NO |
|
India (IN) |
Line |
SGST |
SGST |
12% |
NO |
|
India (IN) |
Line |
IGST |
IGST |
18% |
NO |
|
India (IN) |
Line |
IGST |
IGST |
5% |
NO |
|
India (IN) |
Line |
IGST |
IGST |
28% |
NO |
|
India (IN) |
Line |
IGST |
IGST |
0% |
NO |
|
India (IN) |
Line |
IGST |
IGST |
12% |
NO |
|
India (IN) |
Line |
CGST |
CGST |
18% |
NO |
|
India (IN) |
Line |
CGST |
CGST |
5% |
NO |
|
India (IN) |
Line |
CGST |
CGST |
28% |
NO |
|
India (IN) |
Line |
CGST |
CGST |
0% |
NO |
|
India (IN) |
Line |
CGST |
CGST |
12% |
NO |
|
India (IN) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
India (IN) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Ireland (IE) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Ireland (IE) |
Line |
RRT |
VAT-Reduced |
4.8% |
NO |
|
Ireland (IE) |
Line |
RRT |
VAT-Reduced |
9% |
NO |
|
Ireland (IE) |
Line |
RRT |
VAT-Reduced |
13.5% |
NO |
|
Ireland (IE) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Ireland (IE) |
Line |
VAT |
VAT |
23% |
NO |
|
Ireland (IE) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Isle of Man (IM) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Isle of Man (IM) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Isle of Man (IM) |
Line |
VAT |
VAT |
5% |
NO |
|
Isle of Man (IM) |
Line |
VAT |
VAT |
20% |
NO |
|
Isle of Man (IM) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Israel (IL) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Israel (IL) |
Line |
RRT |
VAT-Reduced |
8.5% |
NO |
|
Israel (IL) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Israel (IL) |
Line |
VAT |
VAT |
17% |
NO |
|
Israel (IL) |
Line |
ZTR |
Zero tax(0) |
0% |
NO |
|
Italy (IT) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Italy (IT) |
Line |
RRT |
VAT-Reduced |
4% |
NO |
|
Italy (IT) |
Line |
RRT |
VAT-Reduced |
10% |
NO |
|
Italy (IT) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Italy (IT) |
Line |
VAT |
VAT |
22% |
NO |
|
Italy (IT) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Line |
ZTR |
Zero tax(0) |
0% |
NO | |
|
Kenya (KE) |
Line |
VAT |
VAT |
16% |
NO |
|
Kenya (KE) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Line |
OTHER |
Other(o) |
User Provided |
NO | |
|
Latvia (LV) |
Line |
RRT |
VAT-Reduced |
12% |
NO |
|
Latvia (LV) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Latvia (LV) |
Line |
VAT |
VAT |
21% |
NO |
|
Latvia (LV) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Liechtenstein (LI) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Liechtenstein (LI) |
Line |
RRT |
VAT-Reduced |
2.5% |
NO |
|
Liechtenstein (LI) |
Line |
RRT |
VAT-Reduced |
3.8% |
NO |
|
Liechtenstein (LI) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Liechtenstein (LI) |
Line |
VAT |
VAT |
8% |
NO |
|
Liechtenstein (LI) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Lithuania (LT) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Lithuania (LT) |
Line |
RRT |
VAT-Reduced |
5% |
NO |
|
Lithuania (LT) |
Line |
RRT |
VAT-Reduced |
6% |
NO |
|
Lithuania (LT) |
Line |
RRT |
VAT-Reduced |
9% |
NO |
|
Lithuania (LT) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Lithuania (LT) |
Line |
VAT |
VAT |
21% |
NO |
|
Lithuania (LT) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
|
Luxembourg (LU) |
Line |
OTHER |
Other(o) |
User Provided |
NO |
|
Luxembourg (LU) |
Line |
RRT |
VAT-Reduced |
3% |
NO |
|
Luxembourg (LU) |
Line |
RRT |
VAT-Reduced |
8% |
NO |
|
Luxembourg (LU) |
Line |
RRT |
VAT-Reduced |
14% |
NO |
|
Luxembourg (LU) |
Line |
TEX |
Tax-exempt(x) |
0% |
YES |
|
Luxembourg (LU) |
Line |
VAT |
VAT |
17% |
NO |
|
Luxembourg (LU) |
Line |
ZTR |
Zero tax(0) |
0% |
YES |
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Vanessa, Technical Services Manager
