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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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eSend is a Taulia functionality that allows suppliers to submit invoices to their customer by emailing their PDF invoices to a configured email address. The eSend invoicing submission method also requires additional configuration. Contact your customer to check your eligibility for submitting invoices using this method.
When you send an invoice, you have the following attachment options:
One invoice with an attachment
You can send an email with ONE invoice (in PDF) along with an additional attachment. The attachment could be any sort of supporting documentation. The attachment can be of the following files types:
Multiple invoices without an attachment
You can only include multiple invoices per email if you have no additional attachments. If you have attachments, you can only have one invoice per email with your attachment. You cannot send multiple invoices per email that contains an attachment.
During your initial setup, if you request one attachment type and then later decide that you want to use the other type, you must contact Taulia Support to request the change.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information and instructions on how to use Payment Analytics Dashboard.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Vanessa, Technical Services Manager
