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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Why do I have to select a Tax Identifier for every invoice I submit through the portal?
As Taulia we would like to ensure that we can derive compliant invoices and credit notes based on the supplier’s Tax ID country. This is especially important for global suppliers with multiple locations and tax identifiers.
It is mandatory that you select a tax identifier from the Supplier Tax Identifiers dropdown.
Please note that for Canada, India and Singapore more than one tax identifier could be selected.
Tax Identifiers selection for Non-PO Invoice:
Tax Identifiers selection for PO-based Invoice:
The country of your selected tax identifier(s) would drive the tax jurisdiction of the invoice. Hence, all tax types as well as invoice footer and PDF localization would be based on the Tax ID country.
Still, in case no tax identifier should be applied to an invoice please choose the following option on the dropdown: "No tax identifier - <country name> is used to determine compliance”, where <country name> is the country of your main office.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view and download AR Financing payment data from the Receivables Payments page.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager
