Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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There is no software required!
The Taulia Supplier Portal will work on most of the common business system environments that support web browsers. It is important to only use browsers that are officially supported. Make sure that you have the latest version of the supported browser installed.
Below are the configurations that Taulia supports:
Supported browsers include the following with versions within the previous 2 years:
When using unsupported versions of a browser, Taulia may not work as intended. Use at your own risk.
Taulia will work as intended on all supported browsers, regardless of the operating system in use.
Browser configuration:
Suggested screen resolution:
Note: Windows XP SP1 and 2 will not work with Microsoft's Internet Explorer (IS) or Google Chrome. It will only work with the latest version of Firefox.
JavaScript needs to be activated in your browser: Please find your internet browser below and follow the step-by-step instructions to enable JavaScript
Internet Explorer
1. Select Internet Options in the Tools drop-down menu
2. Select the Security tab
3. Select the Internet icon (Earth)
4. Select the Custom Level button.
5. Locate Scripting near the bottom of the list.
6. Select Enable under Active Scripting then click OK
7. Answer Yes to the following confirmation box
8. Click OK to close the Internet Options window.
9. Refresh your browser window to enjoy the JavaScript.
Firefox
PC
1. Select Options In the Tools drop-down menu
2. Select the Content tab at the top of the window.
3. Check the Enable JavaScript checkbox under Web Content
4. Click OK to close the Options window and Save your changes.
5. Refresh your browser.
MAC
1. Select the Firefox menu item from the Apple/System bar at the top of the screen.
2. Select Preferences from the drop-down menu
3. Select the Content tab at the top of the window
4. Check the Enable JavaScript checkbox
5. Close the Options window to Save your changes
6. Refresh your browser.
Chrome
PC
1. Select Customize And Control Google Chrome (wrench Icon) to the right of the address bar
2. Select Options from the drop-down menu
3. Select the Under the Hood tab at the top of the window
4. Under the Privacy heading, select the Content settings button
5. Select JavaScript On the left, under the features heading
6. Select Allow All Sites To Run JavaScript radio button
7. Close both Preference windows and refresh the browser
MAC
1. Select the Chrome menu item from the Apple/System bar at the top of the screen.
2. Select Preferences from the drop-down menu
3. Select the Under the Hood tab at the top of the window
4. Under the Privacy heading, select the Content settings button
5. Select JavaScript on the left under the Features heading
6. Select Allow All Sites To Run JavaScript radio button 7. Close both Preference windows and refresh the browser
Safari
PC
1. Select Preferences in the Edit drop-down menu at the top of the window
2. Select the Security tab at the top of the window.
3. Check the Enable JavaScript check box.
4. Close the window to save your changes.
5. Refresh your browser.
MAC
1. Select the Safari menu item from the Apple/System bar at the top of the screen.
2. Select Preferences from the drop-down menu
3. Select the Content tab at the top of the window.
4. Check the Enable JavaScript check box.
5. Close the window to save your changes.
6. Finally, refresh your browser
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager