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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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When you select Submit after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out. These required fields are typically highlighted in red.
1 - Make sure the invoice number and invoice date is filled out (mandatory for all invoice submission)
2 - Check the edit options under Ship To address. Make sure the word edit is not highlighted in red. If not, select edit and a new window will open. Make sure nothing is highlighted in red in this window including the address.
3 - Check your line items and make sure you do not have a zero-value line item. You cannot invoice zero line values. If you do, delete the line item by selecting X to the left of the line item.
4 - Ensure that no other fields are highlighted in red before submitting the invoice again.
If you are still not able to submit the invoice, please contact Taulia Support.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Summary of the 5.1 version of the Taulia Add-on, released May 2024.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Business unit settings control the eligible supplier payment options and funding types per business unit.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Easily view and download AR Financing payment data from the Receivables Payments page.
Vanessa, Technical Services Manager