Taulia experience center

Article Number: 000003529

There are initial validations that invoices submitted through Taulia need to pass upon invoice submission. If you submit an invoice but it is returned to you with an Incomplete status, it means it did not pass certain validations rules set by your customer. The "Incomplete" status is designed to help you make corrections early in the invoice submission process. This could prevent any delays in processing your invoice. Some "Incomplete" reasons are:

• The invoice date is back/future dated. 
• Missing requestor
• Missing invoice attachment.
• No bank account on file 
• ...and many more possible reasons. 

Due to the multitude of reasons that customers have that could cause the invoice to go to an "Incomplete" status, Taulia cannot list all the possible reasons that will result in your invoice going to an incomplete state. Carefully read the exact reason why your invoice was not accepted as you must fix the issue first before re-submitting the invoice. If the reason is related to missing information in the invoice, you can make corrections to the invoice and re-submit the invoice for processing.


You can check the reason why your invoice is showing "Incomplete" by doing the following:

1 - Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted. 



2 - Select the gear icon next to the invoice in question. You will have these options:

• Complete - Allows you to re-open the invoice and make the necessary based on the reason you saw. You will then have the option to submit the invoice again for processing.
• Delete - Deletes the invoice. You can create a new one if needed.