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Q. I cannot log into the platform.: 000003429

Article Number: 000003429

There are 4 common reasons why users are not able to log in:

1 - You are not an enrolled/registered user

2 - The account is locked due to multiple incorrect login attempts

3 - The password has been forgotten

4 - You are logging into the wrong Taulia platform


Not Registered

If you are not an enrolled user, you will need to contact your customer to enroll. If your company already uses Taulia, contact your account admin to add you as a user.

 

Account Is Locked

You must reset your password to unlock your account.

1 -
From the platform homepage (portal.taulia.com), click Forgotten your password (under the login box).

*Some users in Europe may need to reset their password through eu-portal.taulia.com instead of portal.taulia.com*


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2 - Enter your Account Email Address and check the I am human box.

  • Double-check that you entered the correct email address that is enrolled.
  • Be sure to check the I am human box. This prevents automated hacks from getting into your account.


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3 - Select Password Reset.

4 - You will see a message confirming that the password reset was initialed.

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5 - If you entered the correct e-mail address that is registered in the platform, you will receive an e-mail with a link to update your password. Check your spam box if you are not receiving the email notification.

6 - Please click on the Reset password button.

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7 - Enter your new password.

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Forgotten Password

1 - From the platform homepage, click Forgot Password. Make sure that the email address you are using is valid/enrolled to use Taulia. If not, the password reset option will not work and you will not receive the password reset email. Also, make sure that you are resetting your password on the correct platform. The password reset will not work if you are resetting your password on the wrong platform:

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2 - Enter your Account Email Address and match the green text.

  • Double-check that you entered the correct email address that is enrolled.
  • Be sure to check the I am human box. This prevents automated hacks from getting into your account.

3 - Select Reset password.

User-added image

If you entered the correct email address that is registered, you will receive an email with a link to update your password. Check your spam box if you are not receiving the email notification. 

If you are not receiving the email notification, see Q. I tried to reset my password but I am not receiving the password reset email.


Wrong Platform

Taulia has two customer platforms. The platform you log into depends on which platform the customer account you are trying to access exists in. Password reset requests or your credentials will not work if you are on the wrong platform.

If you are unsure which platform your customer exists in, please try both. If you continue to have issues, contact Taulia Support.


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