Q. I am not receiving email notifications.: 000003464

MOST VIEWED FAQ

Q. Why are my AR Financing invoices not available for early payment?: 000010710

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Q. I have suppliers with Needs Attention status in the Taulia Buyer UI. How do I enroll them in the Taulia Platform?

AR Financing Receivables Payments: 000010699

Q. How do I retransfer data in bulk from SAP to Taulia?: 000008750

AR Financing Receivables Invoices: 000010698

Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.

I want to upgrade my Taulia Business Exchange Version, who can I contact?

We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

What’s happening at Taulia?

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Taulia’s 2019 Supplier Survey

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Improving supply chain collaboration with Taulia

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Four pillars of a successful early payment program

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We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

If you suddenly stopped receiving email notifications from Taulia, there are a couple of things you can check to restore the delivery of your email notifications.

Please note that Taulia can only send email notifications to registered/enrolled users. If needed, your account admin can add you as a user here. Once added as a user, you can start receiving email notifications from Taulia.

Please do the following if you are not receiving email notifications from the portal:

1 - From your portal homepage, select User Action Menu > Notifications.

2 - If the notification toggle is blue, it means the notification is enabled.

User-added image

3 - Check your email spam box to ensure the emails are not being labeled as spam.

4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:

Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)

5 - If you are still not receiving your email notifications, please contact Taulia Support.

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For Supplier Support services, visit support.taulia.com

SAP

Supplier integration

Receivables Platform

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Payables Platform

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MOST VIEWED FAQ

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

(SAP) Onboarding Suppliers

(SAP) Managing Early Payment Groups

(SAP) Supplier Invitation Email Management

What is Taulia

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Q. I am not receiving email notifications.: 000003464

Article Number: 000003464

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