Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you suddenly stopped receiving email notifications from Taulia, there are a couple of things you can check to restore the delivery of your email notifications.
Please do the following if you are not receiving email notifications from the portal:
1 - From your portal homepage, select User Action Menu > Notifications.
2 - If the notification toggle is blue, it means the notification is enabled.
3 - Check your email spam box to ensure the emails are not being labeled as spam.
4 - Make sure that you have the following domains whitelisted. This will prevent emails from Taulia from being blocked. Please work with your IT department if needed:
Taulia's domain 'taulia.com'
Your customer's domain. e.g., "XXXXXX.com" (X = customer name)
5 - If you are still not receiving your email notifications, please contact Taulia Support.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view and download AR Financing payment data from the Receivables Payments page.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
Information on Taulia’s supplier Single Sign On policy.
Vanessa, Technical Services Manager
