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Q. I am getting an exceeds open value invoice error : 000003473

Article Number: 000003473

This invoice error means the invoice you submitted for processing is over the value of the PO. If you have multiple line items on your invoice, make sure you are not going over the open value of the PO line items.


Check the open value of your PO by doing the following:

 

1 - From the homepage, select your customer. 

2 - Select My POs

3 -
Search for the PO using the search feature then select Find Purchase Order.


4 - When you find your PO from the search results, look under the following columns:

  • PO Value - The Gross value of a PO
  • Invoiced Value - Amounts invoiced so far
  • Open Value - Amount left to invoice
     

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5 - If you are invoicing over the Open Value of the PO, you will receive the error. Please check the remaining value of the PO line item(s) again.

6 - You can check what invoices have been created against the PO by clicking here


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