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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS.
An email is generated daily that contains an invoice submission report. This report will tell you what invoice(s) failed submission to Taulia. Only a registered Taulia use can receive this report. If you are a registered user but is not receiving this report, please contact Taulia Support.
Open the report and look under the ACCEPTED and REJECT REASON columns in your invoice submission report. If the invoice is not accepted, the ACCEPTED column will show “NO” and a reason will be provided in the REJECT_REASON field.
Below is a a sample column from the invoice submission report:
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Instructions on how to find out why an invoice is not sent as eligible for early payment.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Vanessa, Technical Services Manager
