Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - This feature may not be available in your portal.
You can dispute a purchase order directly from the portal if the purchase order you need to confirm has incorrect details. The purchase order dispute feature is only available for purchase orders that require confirmation/acknowledgment.
Please do the following to dispute a PO:
1 - From the homepage, select your customer.
2 - Select Create Invoice.
3 - Search for the PO # you need to confirm. Select Confirm PO for the PO under the Actions column:
After selecting Confirm PO, a pop-up window will show you details about the PO with an option to confirm or dispute the PO:
4 - You will be asked to enter a reason why you are disputing the purchase order. This message will be sent to your customer.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Information on Taulia’s supplier deactivation policy.
Easily upload new invoices to Taulia for AR financing.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
Vanessa, Technical Services Manager
