Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Note - This feature may not be available in your portal.
In general, invoices submitted through the Taulia platform cannot be canceled after submission. This is due to the real-time transmission of invoices electronically submitted to your customer from the Taulia platform.
Please contact your customer directly if you need to cancel an invoice you submitted. Invoices can only be deleted if they are in draft status.
For customers that allow their suppliers to cancel an invoice they submitted through the platform, you will see the Request Cancellation option when viewing the invoice. If you see the Request Cancellation option but it's grayed out, it means your current user role does not allow you to make changes to invoices.
For all other cancellation questions, please contact your customer.
Easily upload new invoices to Taulia for AR financing.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on Taulia’s supplier deactivation policy.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager
