Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia would like to ensure that we can derive compliant invoices and credit notes based on the supplier’s Tax ID country. This is especially important for global suppliers with multiple locations and tax identifiers. It is mandatory that you select a tax identifier from the Supplier Tax Identifiers dropdown.
Note - For suppliers in Canada, more than one tax identifier could be selected.
Tax Identifiers selection for Non-PO Invoice:
Tax Identifiers selection for PO-based Invoice:
The country of your selected tax identifier(s) would drive the tax jurisdiction of the invoice. Hence, all tax types as well as invoice footer and PDF localization would be based on the Tax ID country. Still, in case no tax identifier should be applied to an invoice, please choose the following option on the dropdown: "No tax identifier - <country name> is used to determine compliance”, where <country name> is the country of your main office.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Vanessa, Technical Services Manager
