Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. Why can't I find my invoice in the portal? (eFile): 000003522

Article Number: 000003522

Note - eFile suppliers submit invoices by EDI, CSV, XML or XLS. To learn more about mass invoicing, visit Taulia eInvoicing.

- Remember to use the daily invoice submission report you receive by email to see why your invoice(s) are not processing. If you do not see the invoice in the portal, this usually means an issue with the originating (csv, xls, xml, edi) file. The formatting may be wrong or it is missing required/mapped information.

- Read the report to determine what needs to be fixed before re-submitting the invoice.

  • If the invoice is showing ACCEPTED = NO in the report, you will not find this invoice in the Taulia portal. You must read the rejection reason in the report and fix the issue first before re-submitting the invoice.
  • If the invoice is showing ACCEPTED = YES in the report, this means the invoice was successfully sent your customer and is awaiting AP review. You can track the status of this invoice in the Taulia portal.

- For EDI submitted invoices, keep in mind that receiving a 997 does not mean the invoice submission is successful. Always look at the invoice submission report to verify.

 


Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Payables Financing - Rate Groups and Supplier Assignment: 000010695

Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. Why are my AR Financing invoices not available for early payment?: 000010710

This article will explain the most common reasons why an AR Financing invoice may not be in Available status.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

AR Financing Receivables Invoices: 000010698

Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It