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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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For compliance reasons, depending on the invoicing country, some suppliers will first be required to upload a legal PDF invoice before the invoicing process can begin.
If you see the PDF Upload screen below, click on Select and Upload File and select the PDF invoice file you wish to create an invoice for. Once the PDF invoice is uploaded, you will be taken to the invoicing screen.
Additional FAQs
Where can I find the required compliance details for my country?
Each country has its own electronic invoicing rules to comply with local tax/vat rules. When submitting an invoice through Taulia, depending on your invoicing country, you may be asked to provide additional compliance-related information. See Q. How do I manage my invoice compliance details? for more information.
How does Taulia support electronic invoicing in different counties?
Depending on the invoicing country, Taulia offers different invoice submission methods to comply with local tax laws. See Q. How does Taulia support e-invoicing in different countries? for more information.
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This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Vanessa, Technical Services Manager
