Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia does not review invoices submitted through the Taulia platform for your customer. The invoice reviewal process (approval, rejection, voiding) are typically owned by your customer's accounts payables group.
If your invoice is rejected/voided by your customer, your customer may provide a reason on why the invoice could not be approved. See Q. Why was my invoice rejected/voided? for more information.
All other question regarding the approval, rejection, or voiding of invoices should be directed back to your customer.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
A brief overview of how you can secure your Taulia account.
Easily group different suppliers for analyzing or reporting purpose.
Vanessa, Technical Services Manager
