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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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eSend is a Taulia functionality that allows suppliers to submit invoices to their customer by emailing a PDF invoice to a specified email address. To confirm your eligibility to submit invoices via eSend, you will need to work directly with your customer. Once your eligibility has been confirmed and your customer approves your request to submit invoices through eSend, your customer will connect you with a Taulia integration manager to get started.
The following requirements apply to all suppliers who are interested in joining the eSend program:
1 - You must be able to submit the raw PDF output of an invoice from your accounting system. Scanned or copied PDF documents will not be processed.
2 - Your invoice must be mapped by Taulia. This requires mapping and testing of your invoice data.
3 - The email address used to submit invoices must also be registered as a user account in Taulia.
For any other questions regarding this program, please contact your customer.
Additional FAQs
Are there fees to start using eSend?
No. There are no fees associated with using eSend.
Are there additional configurations? What happens after we go live with the program?
Yes. Once approved to use eSend, you will be connected with a Taulia integration manager to start the integration process. They will help with setup, testing, and go-live procedures to ensure your success in using this invoice submission method. When you go live with the program and submit invoices using your preferred type, invoice status can be tracked by logging into the platform.
What is the difference between eSend and other invoice submission methods offered by Taulia?
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Vanessa, Technical Services Manager
