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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you are submitting invoices against purchase orders through Taulia, you can use the Invoice Search feature to check what invoices have been created against a purchase order.
To see a list of invoices that have been issued against a purchase order, follow the steps below:
1 - Log into the Home page of the portal.
2 - Select your customer.
3 - Click on My Invoices from the Quick Access Links.
4 - From the invoice search feature, enter the Purchase Order number. Make sure the Invoice Status = All.
5 - Click Search.
6 - The results will show you all invoices that have been created against the purchase order.
Easily upload new invoices to Taulia for AR financing.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information on Taulia’s supplier deactivation policy.
Article for some basic troubleshooting steps that you should perform to make sure that the Taulia Add-on sent out your data successfully.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager
