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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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In general, the amount of time it takes to receive your payment after your invoice changes to a "paid" depends on your payment method and financial institution. If your invoice is showing "In Process" for a significant amount of time, you should contact your customer to see why it's taking time to approve your invoice.
There are a couple of other factors to consider when trying to understand when your payment will be released and when you may actually receive the payment:
The original due date of the invoice
If the status of the invoice is showing "Approved" and the invoice due date has passed, please contact your customer to confirm when the payment will be released. Some customers also have multiple payments days per week. Some only have 1 or 2 payment days per month. Because Taulia does not pay invoices, you will need to confirm the payment status with your customer.
If the status is showing "In Process" but has not passed the due date, please allow your customer the time to review and approve the invoice.
When the invoice status changed to "Paid"
If the invoice is showing a "Paid" status, there should also be a payment remittance number associated with the paid invoice. Please check the payment date of the invoice. The amount it time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.
If it's related to an early payment request
If you accepted an early payment offer for an invoice, the date you selected is when the payment will be released. If you request early payment upon invoice submission, the payment will be released on the same day the invoice is approved and if the early payment request is also accepted. The amount of time it takes to receive payment also depends on your financial institution or the payment method. Please contact your customer if you have questions.
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Vanessa, Technical Services Manager
