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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia does not dictate when you should create an invoice for your customer. This is an action you can confirm with your customer.
For some customers that receive purchase orders through Taulia, If your PO has a "delivered" status, this usually means that your delivery has been received by your customer. If this is an indicator that you can use to start the invoicing process, you can go ahead and create an invoice against the purchase order. If you are not sure when you should be invoicing your customer, please contact them directly.
Instruction on how to retransfer a PO from SAP to the Taulia portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Information about the various invoice statuses and how a supplier can see a detailed status description.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager
