Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia does not dictate when you should create an invoice for your customer. This is an action you can confirm with your customer.
For some customers that receive purchase orders through Taulia, If your PO has a "delivered" status, this usually means that your delivery has been received by your customer. If this is an indicator that you can use to start the invoicing process, you can go ahead and create an invoice against the purchase order. If you are not sure when you should be invoicing your customer, please contact them directly.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Easily view and download AR Financing payment data from the Receivables Payments page.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
Vanessa, Technical Services Manager
