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We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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Q. How do I contact my customer?: 000003346

Article Number: 000003346

Taulia pulls the data you see in the platform from your customer's accounting system. Taulia does not generate or alter purchase orders and payment records. If you have the ability to create invoices through Taulia, we transmit the invoice to your customer's accounting system but we are not part of the approval process.

When to contact your customer:

  • Questions about rejected/voided invoices - Contact your customer
  • Questions about invoice payment terms - Contact your customer
  • Questions about invoice data/value - Contact your customer
  • Questions about enrolling for mass invoicing - Contact your customer.
  • Questions about incorrect PO data/value - Contact your customer/buyer
  • Questions about canceling/editing a submitted invoice - Contact your customer
  • Questions about how to enroll to use Taulia - Contact your customer

If enabled by your customer, use the messaging feature to easily ask questions about your purchase order, invoice, or payment through the portal.

When to contact Taulia Support:

  • If you are not receiving your enrollment email
  • If the portal is not loading or having performance issues
  • Issues resetting your password
  • Issues managing users in your account
  • Other issues related to using Taulia


You can typically find your customer's FAQs and contact information by doing the following:

1 - Log into your portal account.

2 - Select a customer.

3 - Select Custom FAQs.

User-added image

You may also be able to find your customer's contact information by doing the following:

1 - Log into your portal account.

2 - Select the User Action Menu.

3 -
From the Support Category list, select Contacting My Customer and look for your customer's name in the results list.


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Payables Financing - Rate Groups and Supplier Assignment: 000010695

Taulia’s Payables Financing settings allow you to set up and control the funding types, rates, business unit restrictions, liquidity limits, and calendar settings for the payables financing programs offered to your suppliers.

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

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This article will explain the most common reasons why an AR Financing invoice may not be in Available status.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

AR Financing Receivables Invoice Upload: 000010700

Easily upload new invoices to Taulia for AR financing.

AR Financing Receivables Invoices: 000010698

Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.

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