Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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If you are being asked by a customer to use Taulia, your customer must first invite your company to start the enrollment process. However, there are two common scenarios that may apply to you:
1 - Your company already has a Taulia account for another customer and you would like to link another customer account
2 - Your company does not have an existing Taulia account for any customer
Your company already has a Taulia account for another customer and you would like to link another customer account
If you already have a Taulia account and another customer have asked you to use Taulia, have the new customer invite the email address that you use to access your current Taulia account. This will merge the accounts together and you can easily switch accounts. See Q. How do I merge/combine my Taulia accounts into one? for more information.
Your company does not have an existing Taulia account for any customer
Please ask the customer asking you to use Taulia to extend an invitation to your company. See Q. How do I activate my Taulia account? for more information.
Contact Taulia Support if you need assistance.
This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Instructions on how to find out why an invoice is not sent as eligible for early payment.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Vanessa, Technical Services Manager
