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Q. I cannot invoice line items with zero (0) quantity or value.: 000003493

Article Number: 000003493

You cannot submit a PO based or Non-PO based invoice with a line item that contains a zero value or quantity. You will need to delete this line item before submitting the invoice. If your PO has a 0.00 open value and you feel that this incorrect, please contact your buyer. To see invoices that have been created against a PO, see Q. What invoice has been created against my PO?


To remove a single line item:

1 - Click the (X) to the left of the line.

2 - Click OK in the confirmation box that pops up.

  • The single line will be removed from your invoice.


To remove several line items at once:

1 - Click Select All. (above the line items)

2 - Uncheck the line items you currently want to bill for.

3 - Click Remove Selected.

4 - Click OK in the confirmation box.

  • All checked line items will be removed from this invoice and only the line items you want to invoice against (unchecked) will remain.   
  • The line items you remove will remain available to invoice as long as there is an open value.

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