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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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Because Taulia is connected to your customer accounting system, you can see the real-time status of your invoices through your Taulia account. Your customer also controls the invoice status types they want their suppliers to see through Taulia. This means certain invoice statuses may not be applicable to certain customer accounts. It's also important to understand that the invoice payables process (approval, rejection, voiding, etc.) is owned by your customer's AP group, not Taulia.
Invoices submitted outside of Taulia are only available once your customer receives and enters the invoice information in their accounting system, and flag it for display in your Taulia account.
You can check the status of your invoice by doing the following:
1 - From the portal home page, select your customer.
2 - Go to My Invoices.
3 - Search for your invoice number.
4 - In the search results area, look under Status. This column will show the current status of your invoice:
Possible Invoice Status
Please note that not all invoice statuses described below may be applicable/available for your customer.
For the PO status definition, click here.
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Vanessa, Technical Services Manager