Taulia experience center
CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Note - This feature may not be available in your portal.
Taulia offers suppliers multiple options to get paid early on invoices. One of those options is the ability to request early payment upon invoice submission. When an invoice is submitted with an early payment request, upon approval, the invoice payment is released on your customer's next payment run.
Please do the following to request early payment when submitting an invoice:
1 - From the invoicing screen, select the Pay Me Early option box before submitting the invoice for processing. This will inform your customer that you want to be paid as soon as the invoice is approved.
2 - Select Submit Invoice. You will receive an email notification once your invoice is approved with the early payment request. You can check the early payment rate in the remittance detail.
Some customers allow their suppliers to request early payment while the invoice is still "in process". If available, select the Early Payment option to send your request for early payment:
How do I know if my customer offers early payment upon invoice approval?
Early payment feature availability is dependent on your customer. If your customer offers an early payment program and you are able to submit invoices electronically through Taulia, then you have the option to request early payment upon invoice submission. If your customer does not have an early payment program through Taulia, then the early payment options will not be available to you, including the ability to request early payment upon invoice submission. The type of user role you have will also affect your rights to the early payment features.
Can I see the early payment rate before I submit my invoice?
Yes, you can see the possible rate as there are additional factors that come into play, including how early your invoice is paid. Check the learn more option in the early payment request box on the invoicing screen.
How do I check the early payment rate once my invoice is approved along with my early payment request?
Once your invoice is paid, you can see the early payment rate on your invoice by looking at the remittance details. See Q. Where can I see early payment rates on invoices I have submitted for early payment? for more information. Better yet, you can accelerate all of your approved invoices without marking an early payment request for each invoice submitted simply by enabling Cashflow™ under the Profile section.
Discover how one time early payments and Cashflow™ can help grow your business
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Summary of the Service Pack 02 version of the Taulia Add-on.
Installation guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Vanessa, Technical Services Manager