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CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
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READ THE REPORTWe are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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In order to start the activation process, your company must first be invited by your customer. The invitation email contains the activation code and is sent to the email address that your customer has on file for your company. You can change the email address to be used to access the account during the activation process.
Note - if you need access to an account that's already enrolled in Taulia, please work with your account admin to be added as a user. See Q. How do I add or deactivate users? for more information.
To begin the activation process, please do the following:
1 - Find the email that says It's time to activate your account.
2 - Click Activate my account to get started.
Note - If you have the activation code, Go to activate.na1prd.taulia.com (NA1 platform) or activate.eu1prd.taulia.com (EU1 platform) to manually enter the activation code to complete your enrollment. If you have issues with the activation code, please contact Taulia Support.
3 - Follow the simple instructions and provide your account activation details. There are only 3 steps to complete:
Activate Account
Complete Profile
Add Users
4 - You will receive a welcome email that contains your account information, along with the link to log into your account. Select Log me in.
5 - Once logged in, from the homepage, click on the Custom FAQ page to understand how you are expected to use the supplier platform for your customer.
IMPORTANT - there are two Taulia platforms: NA1 (login.taulia.com) and EU1 (login.eu.taulia.com). When you log in for the first time, save the URL of your customer account. You will not be able to log in or reset your password if you are not in the correct platform.
If you need additional assistance in completing your enrollment, please contact Taulia Support.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.
This article will explain the most common reasons why an AR Financing invoice may not be in Available status.
Instructions on how to find out why an invoice is not sent as eligible for early payment.
Easily view and download AR Financing payment data from the Receivables Payments page.
Easily upload new invoices to Taulia for AR financing.
Vanessa, Technical Services Manager