Customer Support - ULA - How do I contact the support team?: 000008578

MOST VIEWED FAQ

Q. How to retransfer a purchase order (PO) from SAP to the Taulia portal?: 000010696

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Q. Why are my AR Financing invoices not available for early payment?: 000010710

Q. What invoice status information can my suppliers see?: 000008758

Invoice failing with Transmission Error.: 000010633

AR Financing Receivables Invoice Upload: 000010700

Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.

I want to upgrade my Taulia Business Exchange Version, who can I contact?

We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

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ULA - How do I contact the support team?: 000008578

Article Number: 000008578

IMPORTANT - if contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

When to contact your ULA:

Questions about rejected/voided invoices
Questions about invoice payment terms
Questions about invoice data/value
Questions about enrolling for mass invoicing
Questions about incorrect PO data/value
Questions about canceling/editing a submitted invoice
Questions about how to enroll to use Taulia

ULA can be reached by sending an email to ap-taulia@ulalaunch.com

When to contact Taulia Support:

If you are not receiving your enrollment email
If the portal is not loading or having performance issues
Issues resetting your password
Issues managing users in your account
Other issues related to using Taulia

Taulia Support can be reached by visiting https://support.taulia.com/pkb_contact?b=&l=en_US

IMPORTANT - when contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

Still can’t find what you’re looking for?

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For Supplier Support services, visit support.taulia.com

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MOST VIEWED FAQ

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

(SAP) Onboarding Suppliers

(SAP) Managing Early Payment Groups

(SAP) Supplier Invitation Email Management

What is Taulia

Support Policies

ULA - How do I contact the support team?: 000008578

Article Number: 000008578

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