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ULA - How do I contact the support team?: 000008578

Article Number: 000008578

IMPORTANT - if contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

When to contact your ULA:

  • Questions about rejected/voided invoices 

  • Questions about invoice payment terms

  • Questions about invoice data/value

  • Questions about enrolling for mass invoicing 

  • Questions about incorrect PO data/value

  • Questions about canceling/editing a submitted invoice

  • Questions about how to enroll to use Taulia


ULA can be reached by sending an email to ap-taulia@ulalaunch.com


When to contact Taulia Support:

  • If you are not receiving your enrollment email

  • If the portal is not loading or having performance issues

  • Issues resetting your password

  • Issues managing users in your account

  • Other issues related to using Taulia
     

Taulia Support can be reached by visiting https://support.taulia.com/pkb_contact?b=&l=en_US

IMPORTANT - when contacting Taulia Support, make sure you include in your request that you are a United Launch Alliance LLC supplier.

 


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TOP FREQUENTLY ASKED QUESTIONS

Taulia add-on for SAP integration suite, managed gateway: configuration guide: 000010689

Configuration guide for Taulia add-on for SAP integration suite and managed gateway.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Q. How many invitation reminders are sent to a supplier once the enrollment process is kicked off?: 000008756

Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.

Q. My supplier did not receive the Taulia enrollment invitation email. How can I resend it?: 000008748

Explanation of how to adjust a supplier email address and resend a supplier enrollment invitation.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

Q. Does Taulia support Single Sign On (SSO) for suppliers?: 000008736

Information on Taulia’s supplier Single Sign On policy.

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