Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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To ensure the successful rollout of our Taulia programs, Taulia provides a team of experts, proven methodologies, and business strategies that ensure value realization. This includes successfully implementing our software, business process change management, and a supplier adoption plan to achieve your business objectives. This document (Taulia Customer Success - Program Methodology) introduces the Taulia Customer Success Methodology, which includes the activities and deliverables of each stage of the program life cycle, standard timelines, roles and responsibilities, and our best practices.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Explanation of how to pull log files for the Taulia POD service.
Configuration guide for Taulia add-on for SAP integration suite and managed gateway.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Vanessa, Technical Services Manager
