Taulia experience center
CUSTOMER SUPPORT SERVICES
There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
November 10, 2023
November 10, 2023 - November 10, 2025
HIGHLIGHTED ITEMS FOR THIS RELEASE
Automatic Setup Program
A new program (TAUCIG_ADD_SETUP_ENTRIES) has been created to automatically create required entries for Taulia in the relevant ARBCIG tables. Generating these entries via the program prevents the need to upgrade the ARBCI1 component during the initial implementation of the Taulia add-on for the SAP integration suite, managed gateway. This is a one-time activity.
The program has the ability to run in "test mode" to preview the tables and entries that will be created. It is recommended to run this program and generate the table entries in each system which will be set up for the Taulia integration, or to add the generated table entries into a transport to be replicated across the SAP landscape.
Add-on Initiated Retransfer Tool
A new end-user tool to select items for retransfer to the Taulia Platform has been created. The Taulia Mass Re-transfer tool (t-code: /TAULIA/TRANSFER) allows the mass retransfer of vendors, invoices, and payments.
A selection screen is provided where a user can specify a list of suppliers, supplier countries, or supplier account groups for which they would like to retransfer data, the types of objects they would like to transfer, as well as a lookback period for documents. There is the option to display the data in a report for further selection in the foreground or retransfer automatically in the background. The selection of items from the report in the foreground allows for further indication of the priority for which the data collector processes should send the selected items.
Selection of items for retransfer automatically adds those items to the Taulia Queue Table (TAUCIG_QUEUE) unless they are further filtered in the Taulia Blocklist (t-code: TAUCIG_BLOCKLIST) or the Taulia Queue Feeder BAdI. Documents will not be available for retransfer if their document type is not defined in the Taulia Document Types for Transfer configuration (t-code: TAUCIG_DOCS) or the Taulia AP Down Payment Documents configuration (t-code: TAUCIG_DWNPMT). Items added to the queue table via the retransfer tool will have their origin denoted in that table as follows:
NEW FEATURES AND ENHANCEMENTS
Company Code Enhancements
The Business Add-In (BAdI) for company code customization (TAUCIG_COMPANY_CODE) has been enhanced to allow logging inside of the BAdI code. Messages logged in the BAdI are passed to the company code extract program (TAUCIG_COMPANYCODE_EXPORT) for visualization in the application log monitor.
Queue Manager Improvements
A new "Reset Row" button has been added to the toolbar in the Taulia Queue Manager (t-code: TAUCIG_QUEUE). This tool will remove the ERP Batch ID and reset the counter on the selected item(s), which will trigger the item to be extracted again by the Add-on. This tool may be needed when an object was extracted by the Add-on and passed to the middleware successfully but was not successfully acknowledged by Taulia due to some communication failure.
The queue feeder processes have been enhanced to respect company codes maintained in the Taulia Blocklist (t-code: TAUCIG_BLOCKLIST). No vendor, AP invoice, and AP payment data for blocked company codes are added to the queue by the respective feeder processes.
Taulia Register Improvements
The Taulia Accelerated Documents Register table (TAUCIG_REGISTER) has been extended to store the original payee on a document. The original payee value is stored in this table when a working capital request is received from the Taulia Platform. For Supply Chain Finance, the original payee is overwritten by the funder payee. If a working capital cancellation request is received, the original payee value is retrieved from the table and restored to the document.
Blocklist Duplicate Logging
It fixed an issue with the company code extract that generated duplicate log messages for company codes in the Taulia Blocklist (t-code: TAUCIG_BLOCKLIST).
Short Dumps in Vendor Process
Fixed an issue that was causing short dumps in the vendor data collector process for vendors with multiple permitted payees.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
End-to-end diagram of the Taulia Dynamic Discounting process.
Steps to create an announcement that all suppliers or a list of suppliers can see when they log into their Taulia account.
Description of how Taulia sends invitation emails to suppliers. Information about frequency and volume of invitation reminders.
Complete overview of our success program methodology.
Vanessa, Technical Services Manager