Customer Support - Red Bull - Why haven't I received my payment?: 000003419

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

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I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

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I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Red Bull - Why haven't I received my payment?: 000003419

Article Number: 000003419

Payments by check:

Red Bull gives the USPS 10 days to deliver checks to you. Once the 10 days have passed and you still have not received your check please go to the icon to the right of the payment in question and use the drop-down menu to send a message. Once you send a message to Accounts Payable, a stop payment can be placed on the check and a new one reissued. Please be sure to go to the My Details section to verify we have the correct address on file. While you're there if you go to the Bank Accounts section you can get signed up for EFT/ACH payments and never worry about a lost payment again. All you need is a copy of a voided check to get started.

Payments by ACH:

If you have not received your ACH payment after 3 days of the release of your electronic payment, use the Send Message option from the payment in question to contact Accounts Payable.

See the table below for Red Bull's scheduled payment runs:

Red Bull Entity	Check Run	Electronic Run
Red Bull North America	Tuesday & Thursday	Wednesday & Friday
Red Bull Distribution Company	Tuesday & Thursday	Friday
Red Bull Media House	Thursday	Friday
Red Bull New York	Thursday	Friday
Red Bull Arena	Thursday	Friday
Red Bull Academy	Thursday	Friday
Red Bull Records	Thursday	Friday

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Quick tips and tidbits

I want to make changes to our Taulia settings and/or configuration, what should I do?

I want to refresh my SAP environment. What should I know?

There is a duplicate document within the Platform which I am not expecting. What should I do?

I want to upgrade my Taulia Business Exchange Version, who can I contact?

My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

What’s happening at Taulia?

Browse the video library

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Red Bull - Why haven't I received my payment?: 000003419

Article Number: 000003419

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