Customer Support - Red Bull - Checking the status of your invoice: 000003416

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I want to make changes to our Taulia settings and/or configuration, what should I do?

There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.

I want to refresh my SAP environment. What should I know?

Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.

There is a duplicate document within the Platform which I am not expecting. What should I do?

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.

How can I get a list of enrolled suppliers?

Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.

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Red Bull - Checking the status of your invoice: 000003416

Article Number: 000003416

You can check the status of your invoices by going to the My Invoices section of the portal. Check the status of your invoice by doing the following:

1 - From the portal homepage, select My Invoices

2 - Look under the Status column. Most invoices will have the following status:

In Process (being reviewed or additional information is required)
Paid (invoice has been paid)
Approved (ready for payment on the next payment run)
Rejected (invoice is not accepted and will need to be re-submitted after making the proper corrections.

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3 - If the invoice is Rejected, it could mean one of the following:

Errors (An error was made during invoice submission to the wrong Red Bull entity or an error was made when posting the invoice for payment and this was corrected. If these are the reason for rejection you will see this invoice back in the My Invoice section showing approved for payment in 24 hours of receiving an email that your invoice was rejected.)

Declined (If you do not see the invoice within 24 hours this means your Red Bull contact has declined your invoice for payment and you will want to reach out to them for more information if they haven’t reached out to you already. You can also use the Send Message feature in the drop-down menu to the right of the invoice in question if you would like to send a message to Accounts Payable requesting additional information.)

4 - If the invoice In Process, hover your mouse over the status to see the current state of the invoice:

Waiting for Approval (This means your Red Bull contact has not yet approved your invoice for payment. Until invoices are fully approved payment cannot be made. If you need additional information on your invoice while in this status please reach out to your Red Bull contact.)

Missing Receipts (This means you have submitted an expense reimbursement on your invoice and a copy of the receipt/proof of payment is needed before payment can be released. Once you have these documents ready to attach, you will find a gear icon to the right of the invoice in question. Please select attachments from the drop-down menu and upload your attachments. Please note the attachments must be in PDF format and cannot exceed 19MB. Once you have attached, please select send message from the same drop-down menu and send Accounts Payable a message that you have attached the required documents so your payment can be released.)

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Missing Contract (In some cases a fully executed contract is needed before payment can be released. If you notice this status on your invoice please reach out to your Red Bull contact for assistance. They will need to provide Accounts Payable with the contract in order to get payment released.)

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Quick tips and tidbits

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There is a duplicate document within the Platform which I am not expecting. What should I do?

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My supplier Admin has left the company and a new Admin needs access, what should I advise the supplier?

I invited a supplier to the Platform but they are not seeing the invite, what does that mean?

I mistakenly invited a user, how do I uninvite them? What if it is a large number of suppliers?

My supplier cannot see a Purchase Order in the Platform but I can see it in SAP. What is causing this?

How can I get a list of enrolled suppliers?

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