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Q. Why is my invoice showing an Incomplete status? (invoice submitted from Mexico): 000008588

Article Number: 000008588

If you submit an invoice from Mexico and your invoice is returned with an Incomplete status, it means it did not pass certain validations set by the Mexican tax authority in order to process the invoice. 

To see a list of possible reasons, click here

Please read the exact reason why your invoice was not accepted. You must fix the issue first before resubmitting the invoice.

1 - Hover your mouse over the Incomplete status to see the reason why the invoice was not accepted.

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2 - Once you rectify the issue that caused your invoice to not be accepted, select the gear icon to resubmit your invoice. You will have these options:

  • Complete - Allows you to open the invoice and to make changes. You have the option to submit the invoice again for processing.
  • Eliminar - Elimina la factura. Puede crear una nueva si es necesario.

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