Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Taulia would like to ensure that we can derive compliant invoices and credit notes based on the supplier’s Tax ID country. This is especially important for global suppliers with multiple locations and tax identifiers. It is mandatory that you select a tax identifier from the Supplier Tax Identifiers dropdown.
Note - For suppliers in Canada, more than one tax identifier could be selected.
Tax Identifiers selection for Non-PO Invoice:
Tax Identifiers selection for PO-based Invoice:
The country of your selected tax identifier(s) would drive the tax jurisdiction of the invoice. Hence, all tax types as well as invoice footer and PDF localization would be based on the Tax ID country. Still, in case no tax identifier should be applied to an invoice, please choose the following option on the dropdown: "No tax identifier - <country name> is used to determine compliance”, where <country name> is the country of your main office.
Information about the various invoice statuses and how a supplier can see a detailed status description.
Explanation of job management features in the Taulia Integration Schedule SAP transaction.
Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.
Information on Taulia’s supplier deactivation policy.
Summary of service pack 04 for the Taulia Add-on for SAP integration suite, managed gateway, released November 2024.
Use Taulia portal to check if an invoice is blocked or netter for early payment.
Vanessa, Technical Services Manager
