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There are settings and configurations located on the Taulia platform that affect the behavior of the platform for your suppliers. If you want to make changes to those settings, you should contact Taulia Technical Services describing the changes. Some changes can be completed quickly while others may require additional requirements gathering, testing, and can incur an implementation fee.
Please notify Taulia Technical Services a minimum of (5) business days before you intend to perform the SAP system refresh. Please provide the SAP system ID to be refreshed and (if applicable) the XMLRPC user ID configured in the POD.
Please check your ERP system to ensure that a duplicate document does not exist. If you do not find a duplicate document, please contact Taulia Technical Services for assistance.
We are excited to support you with your upgrade! Please contact Taulia Technical Services to get your upgrade started.
If your supplier has selected a new Admin for their account, they can send an invitation in the User Manager to the new admin. If the supplier did not appoint a secondary admin, please advise the supplier to contact Taulia Technical Services to assign a new admin. Note, Technical Services will require the new admin to authenticate themselves prior to being added to the account.
There are a couple scenarios which can cause your supplier to not receive their invitation, whether it is a delay in the email being received or even an issue with the email address. Please log into the Supplier Center in the Taulia Buyer UI and search for suppliers with Needs Attention in the Status filter. Here you can drill down to additional error types for resolution.
Taulia is unable to “un-invite” a supplier but there are self service options you may consider. You may log into the Supplier Center in the Taulia Buyer UI and edit the invited emails to invalid dummy emails to further prevent enrollment. If there are a large number of suppliers, you may correct this action in SAP by adding the suppliers to the Taulia blocklist.
There are a few reasons your suppliers may not see a Purchase Order. We initially suggest you trigger a retransfer of the Purchase Order from within SAP. Open the PO and select "Mark object for retransfer" via the Taulia Generic Object Services. If there are any errors, you can view them in the Connection monitor (/n/TAULIA/CONNECTOR). If this does not resolve the issue, please contact Taulia Technical Services for additional troubleshooting.
Log into the Supplier Center in the Taulia Buyer UI. Select Enrolled in the Status filter and search to see the list. If you do not have access to this feature, contact your Taulia administrator.
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If you run program /TAULIA/BS_SYS_REFRESH in the background to clear the Taulia specific tables after a refresh and find the following message in the job log in SM37: Can not run this Program on
Note that this message will not fail the job itself, so it is important to always check the logs after the job has finished.
Since the program did not run the Taulia tables will still have data in it, e.g. there are entries in table /TAULIA/DD_TNROL.same system.
Why this happens
The program /TAULIA/BS_SYS_REFRESH has a failsafe to make sure that the program is not run in your production system. The program reads the production system from table /TAULIA/BS_SYS_R when it starts and shows it on the selection screen. If it does not find an entry in the table it will show the system ID of the current system and generate the message above.
What to do
Configure your production system ID in table /TAULIA/BS_SYS_R by adding an entry using transaction SM30. You can do this directly in the system you just refreshed, provided it is open for configuration, but it is best to do this in your development system and transport the value to your QA and production system so you do not have to perform this step the next time you do a refresh.
After the entry is maintained the program's selection screen will look something like:
Note that we used PRD as an example of the system ID of the production system, you will have to use the actual system ID of your system.
Information on Taulia’s supplier deactivation policy.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information on how Pfizer’s Taulia users can reset their passwords.
Information on how to address suppliers with Needs Attention status in the Buyer UI.
Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.
Steps to create an announcement that all suppliers or a list of suppliers can see when they log into their Taulia account.
Vanessa, Technical Services Manager