Loader

Taulia experience center

CUSTOMER SUPPORT SERVICES

Quick tips and tidbits

What’s happening at Taulia?

ALL NEWS & RESOURCES

What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. Nothing happens when I submit an invoice: 000003543

Article Number: 000003543

When you select Submit after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out. These required fields are typically highlighted in red.
 

User-added image
 

1 - Make sure the invoice number and invoice date is filled out (mandatory for all invoice submission)

2 - Check the edit options under Ship To address. Make sure the word edit is not highlighted in red. If not, select edit and a new window will open. Make sure nothing is highlighted in red in this window including the address.

3 - Check your line items and make sure you do not have a zero-value line item. You cannot invoice zero line values. If you do, delete the line item by selecting X to the left of the line item.

4 - Ensure that no other fields are highlighted in red before submitting the invoice again.

If you are still not able to submit the invoice, please contact Taulia Support.


Was this article helpful?

   

TOP FREQUENTLY ASKED QUESTIONS

Q. What is 2FA authentication and how do I enable/disable two-factor authentication?: 000010637

Learn how to turn on/off two-factor authentication, a feature that enables you to add an extra layer of security to your Taulia account.

Taulia Add-on for SAP 4.2 Release Notes: 000010636

Summary of the 4.2 version of the Taulia Add-on, released August 2022.

Invoice failing with Transmission Error.: 000010633

This article explains what to be checked when the supplier reports their invoice has failed submission and shows in the portal status INCOMPLETE failing due to Transmission Error.

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

AR Financing Receivables Invoices: 000010698

Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.

Q. I have suppliers with Needs Attention status in the Taulia Buyer UI. How do I enroll them in the Taulia Platform?

Information on how to address suppliers with Needs Attention status in the Buyer UI.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It