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Q. My supplier did not receive the Taulia enrollment invitation email. How can I resend it?: 000008748

Article Number: 000008748

The invitation for enrollment in Taulia is always sent to suppliers via email. A supplier may not receive this email for various reasons. Sometimes the supplier accidentally deletes the email, cannot find it in his/her inbox, or it lands in their Spam folder . Perhaps there is a typo in the email address or the identified recipient no longer works in the supplier’s organization. Whatever the reason, Taulia has a mechanism to resend the invitation. The email address can also be adjusted if needed. 

Instructions to check for info or steps to fix an issue

After the initial supplier invitation is triggered, you can no longer make adjustments to the supplier email or resend an invitation from your ERP system. Instead, you should log in to the Taulia Buyer UI to correct/resend the enrollment invitation.

You can resend the invitation to a supplier by doing the following:

1 - In the Taulia Buyer UI, select Suppliers > Supplier Center: 

supplier center resend


2 - Enter search criteria such as supplier number, email address or invitation date to identify the supplier. Click Search to pull up your supplier. 

supplier center search

3 - The email to which the invitation was sent is displayed under Admin Email. Validate that this is the correct recipient for the enrollment invitation and that there are no typos. If you need to change this email address, skip to step 6.

4 - To resend the enrollment invitation to the same email listed under Admin Email, select the checkbox next to the supplier name and click Send Invite Email:

User-added image

5 -
 A success message stating that the invitation was sent will appear in a green box below the supplier information. 

6 - If the enrollment invitation needs to be resent to a different email address, click the supplier name to drill into the supplier details. Hover over the icon under Actions in the Users section and select Edit Email Address:

User-added image

7 - 
Enter the new or corrected email address for the invitation recipient under New Email Address in the pop-up window and click Submit

User-added image

8 - You still need to trigger the invitation to the new email address. Hover over the icon under Actions in the Users section and select Resend Invite Email. 

User-added image

9 - 
A success message stating that the invitation was resent will appear in a green box above the supplier details. 

The supplier should receive the new invitation within 15 minutes. If needed, please check with your supplier to confirm the invitation was received. You may also suggest that the supplier check their spam folder. 


IMPORTANT

  • Supplier users with status Active have already created an account and logged in to the supplier portal. For these users, you will neither be able to adjust the email nor resend their invitation email. The icons will be greyed out and the checkbox next to the supplier name cannot be selected. 

  • Generally, the supplier’s admin user is responsible for creating additional users within the supplier domain. If a supplier’s admin user has already activated their account but has left the organization and there are no alternative administrators for the account, contact Taulia Technical Services to request a new admin user for your supplier. 

Additional FAQs

Why can’t I see all of the features shown in the steps above?
You may not have authorization to resend enrollment invitations. Only Taulia Buyer UI users with Admin, User or Supplier Launch + Search roles have access to resend supplier enrollment invitations and adjust invitation email addresses. Please contact your Taulia Buyer UI administrator to perform the above procedure. 


Can I resend several invitations at the same time?
Yes. You may search for all suppliers which have been invited but have not yet enrolled by selecting Invited on the Status filter. Select the checkboxes next to each supplier to whom you want to resend invitations or select all using the checkbox in the header row. Click the Send Invite Email button:

list suppliers

Are any reminders sent to a supplier after the invitation is resent?
If the supplier does not activate their account, the system automatically generates a follow-up email every 7 days, until a total of 4 emails are sent. <Link to Enrollment Emails Article>

What happens if the supplier name is empty?
If the Supplier Name field is empty on the Taulia Platform, the invitation process cannot proceed further. Address and supplier name information need to be successfully transferred to Taulia for a proper invitation to be generated. You can try to resend the supplier record from your ERP so that it will update. If that does not work, you can contact Taulia Technical Services for additional information. 


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