Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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All purchase orders are created by your customer and transmitted to Taulia through your buyer's procurement system. Taulia allows your customer to deliver the PO details to you through the platform for review or invoicing purposes.
If you are not able to locate a PO in Taulia, please try the steps below:
1 - Use the PO search feature in My POs.
2 - If the PO number is less than 10 digits please, add 0 to complete the number such as - 0012345678.
3 - You can further narrow down your search by PO status:
4 - Use the Advanced Search feature and look at the Customer or Branch filter. Make sure that it’s showing “All”. Also, check if Third-Party Present in is selected.
Third-party present in purchase order search option stands for where a third-party is present in a purchase order, e.g. you may be a partner as an ordering address, a supplier of goods, but may not be an invoicing party, please activate this checkbox to include these orders in the search. Alternatively for instances where a subsidiary or alternate address is present in a purchase order, e.g. an instance where a buyer may view one of your subsidiaries or branches as a different company when they are all one entity, please activate this checkbox to include these orders in the search.
If the steps above fail to produce the purchase order, please reach out to your customer and let them that you are not able to find the PO in Taulia. If you need additional support using Taulia, please contact Taulia Support.
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Vanessa, Technical Services Manager
