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Q. My purchase order is missing. Who should I contact?: 000003198

Article Number: 000003198

All purchase orders are created by your customer and transmitted to Taulia through your buyer's procurement system. Taulia allows your customer to deliver the PO details to you through the platform for review or invoicing purposes. 


If you are not able to locate a PO in Taulia, please try the steps below:

1 - Use the PO search feature in My POs.

2 - If the PO number is less than 10 digits please, add 0 to complete the number such as - 0012345678.

3 - You can further narrow down your search by PO status:

  • New 
  • Unconfirmed 
  • Delivered 
  • Invoiced
  • Open 
  • Closed 
  • Self Billing 

4 - Use the Advanced Search feature and look at the Customer or Branch filter. Make sure that it’s showing “All”. Also, check if Third-Party Present in is selected.

Third-party present in purchase order search option stands for where a third-party is present in a purchase order, e.g. you may be a partner as an ordering address, a supplier of goods, but may not be an invoicing party, please activate this checkbox to include these orders in the search. Alternatively for instances where a subsidiary or alternate address is present in a purchase order, e.g. an instance where a buyer may view one of your subsidiaries or branches as a different company when they are all one entity, please activate this checkbox to include these orders in the search.


If the steps above fail to produce the purchase order, please reach out to your customer and let them that you are not able to find the PO in Taulia. If you need additional support using Taulia, please contact Taulia Support.


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TOP FREQUENTLY ASKED QUESTIONS

Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How do I retransfer data in bulk from SAP to Taulia?: 000008750

Information on how to mass retransfer supplier masters, purchase orders, invoices, workflow invoices and payment documents from SAP to the Taulia Platform.

Q. How are my suppliers notified of changes to their purchase orders?: 000008751

Taulia has a feature that notifies suppliers of what has been changed by highlighting certain fields. Suppliers also get email notifications of these changes. This article describes how Taulia’s purchase order change notification feature behaves.

Q. How do I remove a supplier from my Early Payment program in SAP?: 000008749

Instructions to deactivate Early Payment offers for a supplier.

Q. How can I pull log files for the Taulia POD?: 000008757

Explanation of how to pull log files for the Taulia POD service.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

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