Taulia experience center

Article Number: 000006478

Taulia takes the security of your account very seriously and we go to great lengths to protect your information. When resetting a password, you will only receive a password reset email if:

• The account is verified/enrolled account in Taulia.
• You are resetting the password in the correct Taulia platform.
• The email address is active in the user account list or not blacklisted.

Do the following items below if you are not receiving your password reset email:

1 - Double check that you used a registered email address to reset your password. Also, make sure that you are resetting your password in the correct platform*. The password reset will not work if you are resetting your password in the wrong platform:

• European Platform (EU1) - login.eu.taulia.com
• North American Platform (NA1) - login.taulia.com

*Customer accounts are hosted in either the EU1 or NA1 platform. It's possible to have access to customer accounts that exist on both platforms.
 

2 - After making sure that you used a registered email address to reset the password in the correct platform; check your other inboxes. The password reset email will come from a "@taulia.com" email domain.

• Junk Inbox
• Spam Inbox
• Trash (some users may have rules about automatically trashing certain emails)

3 - If your account suddenly stopped or you believe it has been deactivated, check with your account administrator to check the status of your user account. If you don't know who your account admin is, please contact Taulia Support.

4 - After validating the email address you used, checked your spam/junk box, and confirmed the status of your account; contact your IT department to whitelist the information below. This will prevent Taulia emails from getting blocked by your email security system. 

• Taulia's domain "taulia.com"
• Your customer's domain. e.g., "XXXXXX.com" (X = customer name)

After following the steps above and you are still having issues receiving your password reset email for an active/valid account, please contact Taulia Support.


Additional FAQs

Do I need to be enrolled in order to reset my password?

Yes. The password reset option will not work unless you are a verified and enrolled user. It will also not work if your user account is deactivated by an account admin. If you use a non-verified email account, you will not receive a password reset confirmation email. 

I am not a verified user. What should I do?

If your company is new to Taulia, contact your customer to receive an invitation. If your company already has an existing account, reach out to your account admin to be invited as a new user.

I tried to reset my password but it didn't tell me if my email is valid or not. Why?

For the security of your account, the password reset option will not verify if the email address you are using is valid. If you are not able to confirm the validity of the email address you are using, please contact Taulia Support. You will not be able to reset your password if the email address is invalid or not a verified/registered user.