Taulia experience center


Quick tips and tidbits

What’s happening at Taulia?


What is Taulia

We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.

Support Policies

Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.

Home /

Support Topic

Q. I have suppliers with Needs Attention status in the Taulia Buyer UI. How do I enroll them in the Taulia Platform?

Article Number: 000008729

After a supplier enrollment invitation is triggered, the Taulia Platform will attempt to send an enrollment invitation email to the supplier with the information on file. If the Taulia Platform is unable to send this email for any reason, further processing is required in the Taulia Buyer UI. It is important to periodically check your suppliers in the Buyer UI Supplier Center to ensure proper attention is given to supplier enrollments. 

On some occasions, the supplier’s email address is already used for another supplier/buyer relationship on the Taulia Platform. A new invitation will not send to the supplier when the system is unable to merge with the existing user record. This means the system matched an email address but was unable to match one of the following attributes to the existing record: 

  • Address
  • Tax ID
  • Company name
  • Phone number

In these cases, the supplier enrollment status in the Buyer UI will be Needs Attention.

Some suppliers with Needs Attention status can be resolved using simple self-service steps. In other cases, manual intervention with Taulia Technical Services is necessary in order to complete the supplier enrollment. 

Please find below instructions on how to check for info or steps to fix an issue:

1 - 
In the Taulia Buyer UI, select Suppliers > Supplier Center:

User-added image

2 - In the Enrollment State filter, select Needs Attention. 

3 - Here you will see the entire list of suppliers with Needs Attention status. 

User-added image

4 - The best way to address these suppliers is by downloading the full list of suppliers with this status. Click Export these results. In the pop-up screen, select Export all columns or Export visible columns. 

User-added image

5 - A file will download to your local computer. Open the file to see the reason for each supplier’s Needs Attention status. This can be found under the Status column of the file. The possible reasons and their resolutions are listed below:

  • Missing Email Address – This supplier has no email address maintained. Drill into this supplier’s details in the Buyer UI to add the correct email address and trigger the enrollment invitation. 
  • Invalid Email Format – An email address is maintained for this supplier but it is not in a valid format. Perhaps a typo was made or the email was not entered completely (e.g. supplier#gmail.com or supplier@gmail). Drill into the supplier’s details to correct the email address and trigger the enrollment invitation.
  • Email Already Exists; Cannot Merge – Suppliers with this status need to be resolved by Taulia. Please open a case with Taulia Technical Services and attach this list to the case. The team will take secure measures to ensure each supplier account is properly remedied. 

Additional FAQs 

I have fixed several suppliers with Needs Attention status. Can I re-trigger the invitation for many suppliers at the same time?
Yes. In Supplier Center you may search for all suppliers which are awaiting invitation by selecting Ready for Invitation on the Status filter. Select the checkboxes next to each supplier to whom you want to send invitations or select all using the checkbox on the header row. Click the Send Invite Email button.

Can you provide more information about how a supplier merge takes place on the Taulia Platform? 
Merging occurs when there is more than one supplier account enrolled with the same email address. Taulia attempts to auto-merge suppliers enrolled with the same email by matching on specific supplier attributes. Suppliers are also able to self-merge multiple Taulia accounts if they want to combine access across multiple entities or customers. For more information on the supplier self-merge process, click here

Was this article helpful?



Q. How to add a supplier admin for vendor account through Buyer UI?: 000009220

In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.

Q. How can I deactivate a supplier or a list of suppliers?: 000008755

Information on Taulia’s supplier deactivation policy.

Description of all software solutions provided by Taulia.: 000010641

Complete overview of all software solutions provided by Taulia.

Q. What invoice status information can my suppliers see?: 000008758

Information about the various invoice statuses and how a supplier can see a detailed status description.

Payment Analytics Dashboard User Guide.: 000010708

Information and instructions on how to use Payment Analytics Dashboard.

Taulia Add-on for SAP 5.1 Release Notes: 000010706

Summary of the 5.1 version of the Taulia Add-on, released May 2024.

Still can’t find what you’re looking for? Contact Support

Still can’t find what you’re looking for?

“Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Sed et ligula non.”

Vanessa, Technical Services Manager

Important Message
Got It