Taulia experience center
CUSTOMER SUPPORT SERVICES
CUSTOMER SUPPORT SERVICES
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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Please follow the steps below:
1 - Click the help icon in the upper-right corner of the application.
2 - Click "Support" at the top of the help menu.
3 - Click the "Contact us" tab.
4 - Enter a brief description of your question or issue in the "Start here to find your answer" field.
5 - Click the search icon.
After searching, click on a topic based on our recommendations or a button about your question or issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:
1 - In the options provided for What do you need help with? Click Something else at the bottom.
2 - A bar at the bottom of the screen will appear. Can't find what you're looking for? Click "Create a Case" on the right.
3 - Fill out the form with as much detail as possible.
4 - Click "One last step" in the bottom-right.
5 - Select your contact method and click "Submit".
If you don't see a Can't find what you're looking for? Contact us button, the question or issue you are searching for may require you to click through other options to ensure we can support your request.
The above steps are for the situation when you are able to login. In case you are not able to login, please follow the steps below.
1 - Access the SAP Business Network login page or SAP Ariba Sourcing (Proposals and Questionnaires) login page, depending on the issue you are experiencing.
2 - Repeat steps 1 to 3 mentioned at the beginning of the Resolution section.
3 - In the section If you're unable to sign in, tell us what you need help with, you will find the tabs: Registration Help, Sign in help, Account help, Invoicing help, Privacy request, Update integration certificate.
4 - Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help.
If you still need assistance after reviewing the steps provided, please select "Sign in help" from step 3, then select "I am experiencing a different issue." The Create a Case option will appear at the bottom of the page.
For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
In the Supplier Center you can add new admin user individually or mass upload to already enrolled vendors in the Taulia Portal.
New users can be added to the Buyer UI or existing users can be deactivated at any given point in time. This can be done by any Admin user that has access to the Buyer UI.
Information on Taulia’s supplier deactivation policy.
Easily upload new invoices to Taulia for AR financing.
Instructions to deactivate Early Payment offers for a supplier.
Vanessa, Technical Services Manager
